Desktop Engineer & Support Tech

• Provide hands-on technical support to end users for desktops, laptops, operating systems, applications, peripherals, and connectivity-related issues.
• Troubleshoot and resolve hardware, software, operating system, and application-related incidents.
• Provide strong support for Windows (& Mac) desktops and laptops, including installation, configuration, troubleshooting, upgrades, and maintenance.
• Manage incoming incidents and service requests through the organization's ticketing system.
• Ensure tickets are properly documented, prioritized, updated, escalated, and closed within agreed service levels.
• Perform laptop and desktop setup, imaging, configuration, deployment, replacement, and decommissioning and support end-user peripherals 
• Maintain accurate records of IT assets and equipment
• Maintain documentation and use Excel for tracking & reporting data

• 3–5 years of experience in Desktop Support, End User Computing, Help Desk, Service Desk, or IT Support.
• Strong hands-on experience supporting Windows desktops and laptops.
• Good knowledge of Windows operating systems and common enterprise applications.
• Experience troubleshooting desktop, laptop, hardware, software, printer, peripheral, and connectivity issues.
• Experience working with an ITSM or ticketing platform.
• Experience managing incidents, service requests, escalations, and ticket closures.
• Hands-on experience with device deployment, configuration, upgrades, and replacement.
• Experience with IT asset and inventory management.
• Strong working knowledge of Microsoft Excel, including maintaining trackers and preparing reports.
• Good documentation, organizational, communication and customer service skills

PandoLogic. Category:Technology, Keywords:Network Manager, Location:Jefferson City, MO-65107