Surgical Scheduler

Position Overview

We are seeking a Surgery Scheduler to join our ENT and Head & Neck Surgery team. This position plays a critical role in coordinating and scheduling surgical procedures, ensuring accuracy, clear communication, and an exceptional patient experience. The ideal candidate is detail-oriented, organized, and able to manage multiple tasks in a fast-paced specialty practice environment.

Key Responsibilities

Surgery Scheduling

• Coordinate and schedule all surgical procedures for three providers
• Confirm surgery details with patients, providers, and surgical facilities
• Ensure proper insurance prior-authorizations and pre-certifications are obtained
• Provide patients with pre-operative instructions and required paperwork
• Schedule pre-op and post-op appointments

Patient Communication & Coordination

• Serve as the patient’s primary point of contact for scheduled procedures and post-op / follow-up appointments
• Answer patient questions regarding procedure prep, location, and timing
• Communicate surgery details clearly to ensure patients feel informed and supported
• Provide Good Faith Estimate information to patient and collect any outstanding deductibles and copay/coinsurance in advance of procedure

Insurance & Documentation

• Verify insurance coverage, benefits and obtain prior authorizations
• Accurately enter and update surgical information in PHNS EHR (Epic) and the facility system (Health Nautica, iQueue, SIS)
• Maintain compliance with HIPAA and all regulatory requirements

Qualifications

• High school diploma or equivalent required; Associate’s degree preferred
• Minimum 1–2 years of experience in medical scheduling or a similar role (surgery scheduling experience preferred)
• Familiarity with ENT or surgical specialty practice a plus
• Strong understanding of insurance authorizations and referral processes
• Proficiency in EHR systems and scheduling software
• Excellent organizational, communication, and multitasking skills

Preferred Skills

• Previous experience with ENT or surgical coordination
• Strong problem-solving and patient communication skills
• Ability to work collaboratively with providers, staff, and hospital personnel
• Knowledge of pre-authorization and insurance requirements for outpatient and hospital-based surgeries

Schedule: Monday–Thursday 8:00 AM – 5:00pm, Friday 9:00am-3:00pm
Pay Starts at: $18.50-$20 per hour (based on experience)
Benefits: Health insurance, paid sick time (40 hours), paid holidays and professional growth opportunities

Premier Head and Neck Surgery is a comprehensive ear, nose, and throat (ENT) practice serving the Flint community and surrounding areas. We provide expert care across a wide range of specialties, including general ENT, cosmetic and reconstructive facial plastic surgery (including injectables), and advanced surgical treatment for head and neck cancers, thyroid, and parathyroid conditions.
With a strong focus on both medical and aesthetic outcomes, our team offers patients solutions that enhance health, function, and confidence. From corrective and reconstructive procedures to cosmetic enhancements, we deliver personalized, high-quality care tailored to each patient’s unique needs.