Claims Specialist (cur_1_131354@curatelyai.net)

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Claims Specialist

Location: Coppell, TX, 75019

Duration: 06 months Contract

Pay Scale: $28-36/hr “The compensation offered will be determined based on the candidate’s qualifications, relevant experience, geographic location, and other applicable factors, and will fall within the posted pay range”

Job Description:

Responsibilities:

Claims Investigation & Validation

• Investigate OS&D (Overage, Shortage, and Damage) claims, shipment refusals, and carrier disputes.
• Audit Proof of Delivery (POD), bills of lading (BOL), shipping documentation, and inspection photos to verify the legitimacy of claims.
• Research deductions, customer disputes, and overpayments to determine whether credit is warranted or whether chargebacks/repay letters need to be issued.

Carrier & 3PL Financial Recovery:

• File and track freight claims with carriers, freight forwarders, and insurance underwriters.
• Negotiate settlements and recoveries according to carrier liability rules, contracts, and insurance coverage.
• Maintain and update claims aging reports to minimize outstanding balances.
• Cross-Functional Collaboration & Settlement
• Work closely with Warehouse Operations, Billing/Settlement, Customer Service, and Transportation teams to resolve operational discrepancies.
• Coordinate with Accounting and Finance teams to reconcile accounts receivable (AR)/accounts payable (AP) impacts from deductions and settlements.

Reporting & Root-Cause Analysis:

• Track claim trends and metrics (e.g., claim frequency by carrier, product type, or region) to identify systemic operational bottlenecks.
• Recommend packaging, handling, or routing process enhancements to mitigate recurring cargo damage or loss.

Qualifications & Skills Required:

• Proficiency in logistics and ERP systems (e.g., SAP, Cello Logistics Platform, WMS/TMS).
• Advanced Microsoft Excel skills (VLOOKUPs, pivot tables, data reconciliation).

Key Competencies:

• Strong negotiation and conflict-resolution skills for handling carrier and vendor disputes.
• High attention to detail and ability to interpret contracts and insurance guidelines.
• Good organizational skills.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.