Sales Representative

R.W. Mercer Co. is a family-owned construction and service company headquartered in Jackson, Michigan with seven locations – six in Michigan and one in Indiana. The company operates in three distinct areas of construction: petroleum contracting and service, general contracting, and electrical. In each area, R.W. Mercer provides a turn-key approach that includes planning, design, construction, and installation as well as service, monitoring, and maintenance.

The Sales Representative is responsible for increasing our current market area in Indiana and Ohio by managing assigned accounts, building customer relationships, developing new business, and coordinating with customers and internal departments to deliver a professional sales experience and maximize customer satisfaction.

PRIMARY RESPONSIBILITIES

· Sell the company’s products and services to current customers and new prospects.

· Build a qualified pipeline of new business opportunities in the assigned territory through research, networking, and cold calling.

· Effectively plan and conduct sales presentations to prospective customers.

· Collaborate with team members to develop strong business leads and sales opportunities.

· Maintain customer account activity and communications in the CRM system, and complete required reports weekly.

· Gather information necessary to complete accurate scopes of work including project checklists, photos and drawings with dimensions.

· Attend pre-construction meetings with Project Managers to review scopes of work, material lists, bids, permitting, inspections, scheduling and project duration.

· Work closely with Project Managers, vendors and subcontractors and utilize company systems and forms to ensure all quotes are accurate, complete and submitted to customers in a timely manner.

· Coordinate with Project Managers from project award through completion to address scheduling, change orders, and other job-related issues.

· Keep customers informed of project progress through completion and support the collection of outstanding balances.

· Maintain professional and technical knowledge by completing training modules, attending workshops, and other activities to increase knowledge of the company products and services.

· Resolve customer complaints in a timely manner by investigating problems and working with other departments, vendors and team members to develop solutions.

· Perform other duties as assigned.

ADDITIONAL QUALIFICATIONS

· College degree in related field preferred, but not required

· 2 to 4 years of previous outside sales experience

· Ability to work effectively in a digital environment and use CRM and related business systems.

· Excellent communication, interpersonal and cross functional collaboration skills.

· Self-motivated

· Negotiation skills

· Attention to Detail

· Goal and results driven

COMPANY BENEFITS

· Base salary plus annual bonus

· Full health benefit package

· 401K with company match

· Mileage reimbursement

· Mobile phone allowance

PHYSICAL DEMANDS

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment:

         Working conditions are normal for an office environment.  

Physical:

Primary functions require maintaining a professional appearance and providing a positive company image to the public.  You will be required to walk, stand, and sit for prolonged periods of time; frequently stoop, bend, kneel, crouch, crawl, climb, reach and twist; push, pull, lift and/or carry moderate to heavy amounts of weights; and to verbally communicate to exchange information.  This also requires the possession of a valid state driver’s license at all times.

Vision:

See in the normal visual range with or without correction.

Hearing:

Hear in the normal audio range with or without correction.

R.W. Mercer, Co. is a family-owned construction and service company headquartered in Jackson, Michigan. We have seven locations – six in Michigan and one in Indiana. Our company operates in three distinct areas: petroleum construction, petroleum service, and general contracting. We strive for unparalleled trust, performance, and pride with our commitment to our customers, employees, and suppliers. Our motto, Making Tracks, symbolizes our journey of our past, where we are going, and how we will get there. Through talent, growth, and execution, we will continue Making Tracks throughout the communities we service.