Patient Access Representative (PAR)

REACH Medical, PLLC and REACH Project (REACH) provides low-threshold, harm reduction-oriented primary care in a multi-disciplinary, integrated practice to further the REACH Mission of ensuring health equity to all who face stigma in the current healthcare system.
Position Goals and Roles: The PAR provides administrative support for daily practice operations of REACH including answering phones, scheduling appointments, registering patients and other duties as assigned. PARs also support completing prior authorizations, clinical referrals, cash collection of copays and coinsurance, facilitating the Sliding Fee Scale process, etc.
Responsibilities:
● Politely and efficiently answer phones and schedule patient appointments using the defined process for REACH.
● Greet and register patients in a professional and courteous manner.
● Process co-pays and complete the pre-registration/registration process and all prior authorizations required to ensure an accurate and successful billing process.
● Support Front End Team Leader or designee in day-to-day operations of the practice.
● Complete assigned tasks as needed to support practice operations.
● Be fluent in the philosophy and known outcome measures of Harm Reduction and Low Threshold Care
● Be conversant in and understand all non-clinical aspects of the practice.
● Attend all staff meetings.
● Work collaboratively with all REACH staff including Provider contractors.
● Share in after-hour and before office hours responsibilities.
● Duties as assigned by supervisor.

The REACH Project Inc. is a nonprofit organization with the belief that all individuals deserve respectful, equitable, access to compassionate healthcare in a setting where they will not be stigmatized or judged based on drug use, homelessness, or any other issue that may cause less than adequate care in today's healthcare environment.

The REACH Project owns and operates the first low threshold, harm reduction medical practice in Ithaca, NY