Customer Solutions Supervisor - Odessa, TX | Urgently Interviewing!
| Verified Pay check_circle | Provided by the employer$22 - $24 per hour |
|---|---|
| Hours | Full-time |
| Location | Odessa, Texas |
Compare Pay
Verified Pay check_circleProvided by the employer$23.00
$54.02
$100.1
About this job
Job Description
Location: Odessa, TX
Pay Rate:
- Monolingual (English): $22.00/hr
- Bilingual (English/Spanish): $24.00/hr
Job Type: Temp-to-Hire
Work Arrangement: Onsite - Workforce Solutions
Travel: Occasional travel to other offices throughout the Permian Basin
Bilingual: English/Spanish preferred
About the Opportunity:
We are seeking an experienced Customer Solutions Supervisor to lead daily workforce service operations and support a team dedicated to helping customers achieve their employment and career goals. This role combines team leadership, customer service, workforce development, problem-solving, and staff development.
Key Responsibilities
- Supervise daily operations and coordinate Resource Room activities.
- Assign staff schedules and responsibilities to ensure quality and timely customer service.
- Monitor customer flow and recommend staffing adjustments as needed.
- Train and coach team members on procedures, policies, and service expectations.
- Identify staff development needs and provide training to improve performance.
- Assist with resolving customer concerns and challenging situations.
- Ensure workforce services are delivered accurately, efficiently, and in compliance with company policies and procedures.
- Collaborate with management and team members to develop solutions that support customer success.
- Perform other duties as assigned.
What We're Looking For
- Associate degree or undergraduate degree required.
- At least 3 years of relevant experience, including 1 year of supervisory experience.
- Strong leadership, communication, organization, and problem-solving skills.
- Excellent customer service and interpersonal skills.
- Ability to work effectively with diverse customers and team members.
- Strong computer skills, including word processing and spreadsheets.
- Ability to analyze information and provide recommendations for action.
- Workforce development, career counseling, case management, or customer service experience is a plus.
- Bilingual English/Spanish strongly preferred.
Requirements
- Must be available to work onsite at the Odessa office.
- Occasional travel to other offices in the Permian Basin may be required.
- Must have a valid driver's license, valid vehicle insurance, and a good driving record.
- Ability to work flexible hours when needed.
Trena - MMC Group
Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being, both on and off the job.
MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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