Case Manager

We're Hiring: Case Manager | Grievance & Complaints Specialist | Pasadena (Remote After Training)

Location: Pasadena, CA (Fully Remote After Training)
Pay Range: $27 – $33/hr

Are you passionate about ensuring fair resolutions and improving patient experiences? Join a dedicated healthcare team where your investigative skills and compassion make a real difference every day.

What You’ll Do:

• Manage and support the organization’s complaint and grievance process from start to finish.
• Investigate issues thoroughly, collecting and documenting relevant data.
• Identify specialty or flagged cases and follow the appropriate protocols.
• Collaborate with internal teams, departments, managers, and physicians to resolve member concerns quickly and effectively.
• Communicate resolutions and decisions clearly to members or their representatives.
• Ensure all complaints and grievances are handled in full compliance with regulatory and policy standards.

What You’ll Bring:

• MSW or LCSW Required
• Epic system experience highly preferred.
• Excellent listening, problem-solving, and critical-thinking skills — you know the right questions to ask and how to guide conversations with empathy and professionalism.
• Experience in a complex healthcare or managed care environment preferred.
• Strong knowledge of federal and state healthcare regulations, as well as grievance and complaint processes.

If you’re detail-oriented, solutions-driven, and ready to make a positive impact on patient care, we’d love to hear from you.

Benefits

Full-time employees (working an average of 30 hours or more) are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, a 401(k) retirement savings plan with employer match (available after 1 year of employment), commuter benefits, employee discount and referral programs, and life and supplemental income insurance. Paid sick leave is provided in accordance with applicable state and local laws.

Compensation

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience, as well as the benefits package you select.

Work Authorization

ATR International, Inc. cannot sponsor work visas (H-1B, F-1 STEM OPT with I-983, or similar). Candidates must have valid U.S. work authorization.

ATR International, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ATR International is a staffing and workforce solutions firm providing high‐quality talent across a wide range of industries, including technology, operations, and professional services.