Customer Service Representative

We are looking for a Customer Service Representative to support a non-profit organization in Madison, Wisconsin. This Long-term Contract position is ideal for someone who enjoys helping people, handling high-volume phone interactions, and ensuring accurate service through attentive order processing. The person in this role will serve as a reliable point of contact for callers, provide clear information, and contribute to a positive customer experience in a fast-paced call center setting.

Responsibilities:
• Respond to incoming calls professionally and assist customers with questions, concerns, and service needs.
• Make outbound calls as needed to follow up on requests, clarify information, or provide updates.
• Enter orders and customer details accurately into internal systems while maintaining data quality.
• Deliver courteous and efficient support that reflects strong customer care standards in every interaction.
• Resolve routine service issues by gathering relevant details, identifying solutions, and escalating complex matters when appropriate.
• Document conversations, actions taken, and next steps to ensure complete and organized records.
• Manage a steady volume of phone activity while maintaining attention to accuracy, timeliness, and service quality.• Previous experience in a call center or customer-facing support role.
• Ability to handle inbound and outbound phone communication with professionalism and confidence.
• Experience with order entry and maintaining accurate records in a service environment.
• Strong verbal communication skills and a customer-focused approach to problem solving.
• Comfortable working in a fast-paced setting with competing priorities.
• Solid attention to detail and the ability to follow established procedures.
• Basic computer proficiency and ability to learn internal systems quickly.