Customer Service Representative

We are looking for a Customer Service Representative to support vendor and client account activities from Richmond, Virginia. This Long-term Contract position is ideal for someone who communicates clearly, works well in a fast-paced call center setting, and takes pride in maintaining accurate records. The person in this role will engage with external contacts by phone, help clarify payment and enrollment details, and ensure account information is complete and up to date.

Responsibilities:
• Place a high volume of outbound calls to vendors and clients to confirm account details and payment-related information.
• Guide customers through payment methods, registration steps, and account expectations with professionalism and clarity.
• Enter new information and revise existing records accurately within company databases and account management systems.
• Record each conversation, status update, and planned next step to maintain complete interaction histories.
• Reconnect with vendors and clients when registrations are unfinished or required documentation and details are still pending.
• Examine account records for inconsistencies, investigate issues, and work directly with customers to correct errors.
• Coordinate with internal teams to help move account matters forward and support timely issue resolution.
• Achieve established targets for call activity, service quality, productivity, and customer experience.• Previous experience in customer service or a call center environment.
• Ability to manage both outbound and inbound phone interactions with professionalism and confidence.
• Strong data entry and order entry skills with close attention to detail.
• Clear verbal and written communication skills for explaining account and payment information.
• Comfortable handling a high volume of calls while maintaining accuracy and service standards.
• Proficiency in updating customer records and documenting interactions in internal systems.
• Strong problem-solving skills and the ability to research and resolve account discrepancies.