Hyper Care Onsite Supervisor

TRC Talent Solutions is partnering with an innovative robotics and automation software company that supports large-scale warehouse and distribution operations across North America.

We are seeking an Onsite Supervisors (Post deployment support) to provide critical onsite support during post-deployment phases as automated systems transition into live production environments.

This is a fully onsite position in Lake Park GA

2nd shift 3pm to 11pm Monday - Friday

Summary

The Hyper Care Onsite Supervisor serves as the primary onsite support resource following automation deployments, helping ensure smooth day-to-day operations while coordinating with remote engineering and technical support teams. This role focuses on operational oversight, issue escalation, customer communication, and production support rather than hands-on engineering or software development.

The ideal candidate is dependable, proactive, technically curious, and comfortable serving as the onsite point of contact in fast-paced warehouse and distribution environments.

Responsibilities

Serve as the primary onsite support contact during Hyper Care periods following automation deployments

Monitor robotic and automation systems during active production operations

Escalate operational and system issues to remote technical support and engineering teams

Support production startup procedures and system readiness activities

Coordinate with customer operations personnel and remote deployment teams

Verify automation systems are operational and prepared for production use

Perform light onsite support tasks, including cleaning sensors, cameras, and automation equipment as needed

Assist with minor housekeeping activities around robotic systems to support safe operations

Follow established procedures for restarting or initiating systems when required

Provide timely updates regarding system performance, operational concerns, and support activities

Document issues, actions taken, and escalation details

Help ensure a seamless transition from deployment teams to long-term operational support

Maintain a professional onsite presence and deliver excellent customer service

Qualifications

Experience in warehouse operations, manufacturing, logistics, technical support, field support, deployment support, or related environments preferred

Strong communication and customer service skills

Ability to work independently with minimal supervision

Basic technical aptitude and comfort working around automation and robotic systems

Strong problem-solving and decision-making skills

Ability to remain calm under pressure and escalate issues appropriately

Reliable attendance and commitment to supporting assigned projects

Ability to follow established procedures and operational guidelines

Hands-on mindset with willingness to assist wherever needed

No coding, programming, or advanced engineering experience required

Ability to work onsite for the full duration of assigned projects