Receptionist

Job Title: Receptionist

Location: (Boston, MA)

Duration: Temp - 5 months

Pay Range: $18.89/hr (W2)

Job ID: 409974

Shift: 8:45 am – 5:00 pm, M-F onsite

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Receptionist to join our team. The ideal candidate will have experience with multidepartment call routing using the Five9 telephone system, strong customer service skills, and the ability to manage front-desk operations and electronic filing workflows.

Responsibilities:

• Serve as first point of contact, greet customers at the department entry, and provide professional customer service.
• Answer and route multidepartment calls using the Five9 telephone system.
• Scan documents to PDF, index files, and perform electronic filing.
• Organize boxes of files and prepare materials for scanning.
• Open and sort daily mail and support additional administrative projects as needed.

Required Skills & Qualifications:

• Customer service experience in a front-desk or reception setting.
• Proficiency with phone answering and call routing, preferably with Five9.
• Proficiency in Microsoft Office Suite.
• Experience with document scanning, PDF creation, and electronic filing.

Preferred Skills:

• Experience with indexing and preparing records for digital archiving.
• Familiarity with office mailroom processes.