Clinical Support Staff

Our client, a leading organization in the healthcare industry, is seeking detail-oriented and compassionate Clinical Support Staff to join their dynamic team. If you thrive in a fast-paced healthcare environment and possess a knack for accuracy and customer service, this opportunity offers the perfect platform to advance your career while supporting high-quality patient care—all from the comfort of a remote work setting.

Compensation: $19.00 - $23.00/hour
*Listed not guaranteed – potential offers vary based on experience level, qualifications, and internal equity and may be outside of this range.

This is a remote contract position. Looking for candidates to work either a Monday-Friday 9am-5pm schedule, or Friday-Monday 8am-6pm schedule.

Responsibilities

• Coordinate authorization and referral requests in accordance with policies and guidelines.
• Review and enter clinical and demographic information accurately.
• Prepare and process member and provider documentation.
• Maintain accurate and up-to-date records in internal systems.
• Communicate with members, providers, and internal teams as needed.
• Collaborate with clinical and administrative teams to support daily operations.
• Manage multiple priorities while meeting quality and productivity standards.
• Provide coverage and support for projects as needed.

Requirements

• High school diploma or equivalent; Associate’s degree preferred.
• 2+ years of experience in healthcare administration, utilization management, or health plan operations.
• Epic experience required.
• Experience with healthcare documentation, authorizations, referrals, and related systems.
• Knowledge of medical terminology, healthcare workflows, and HIPAA requirements.
• Strong attention to detail, organization, and communication skills.
• Comfortable learning new systems and managing multiple priorities.
• Proficient with Microsoft Office and able to work independently in a remote environment.

Our Commitment to Inclusion & Belonging
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.

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#LI-KM1Pandologic. Keywords: Customer Service Representative, Location: Somerville, MA - 02145 , PL: 604340894