Customer Service Representative

We are looking for a Customer Service Representative to support customers through a fast-paced call center environment. This Long-term Contract position is ideal for someone who enjoys helping customers, handling high volumes of inbound calls, and ensuring accurate order processing. The person in this role will provide attentive service, resolve routine inquiries, and contribute to a smooth customer experience through clear communication and dependable follow-through.

Responsibilities:
• Respond to incoming customer calls promptly and provide courteous, solution-focused support.
• Assist customers with questions related to orders, products, account details, and general service needs.
• Enter customer orders accurately into the appropriate system and verify information for completeness.
• Handle a steady volume of call center interactions while maintaining service quality and consistency.
• Make outbound calls when needed to clarify order details, provide updates, or follow up on customer requests.
• Document customer conversations, actions taken, and relevant updates in internal records.
• Resolve routine service issues efficiently and escalate more complex concerns to the appropriate team.
• Support day-to-day customer service operations by maintaining accurate information and meeting response expectations.• At least 1 year of experience in customer service, call center support, or a similar client-facing role.
• Demonstrated ability to manage inbound calls in a detail-oriented and organized manner.
• Experience with order entry and maintaining accuracy when processing customer information.
• Strong verbal communication skills with the ability to listen carefully and respond clearly.
• Comfortable handling both inbound and outbound customer interactions as needed.
• Basic computer proficiency and the ability to navigate customer service systems effectively.
• Reliable time management skills and the ability to work efficiently in a high-volume environment.