Transportation Customer Service Representative

Pay: $18.65 per hour
Location: Rancho Dominguez, CA
Schedule: Monday–Friday | 8:00 AM–4:30 PM
Employment Type: Full-Time

Position Overview

We are seeking a dependable and detail-oriented Transportation Customer Service Representative (Level I) to join our client’s team in Rancho Dominguez, CA. This position is responsible for providing professional customer support across multiple communication channels while ensuring accurate data entry, timely responses, and excellent service.

Candidates with at least 1 year of customer service experience are strongly preferred. Previous experience in transportation, logistics, or a related industry, as well as familiarity with billing, is highly preferred.

Key Responsibilities

• Provide high-quality customer support through inbound and outbound phone calls and email.
• Respond to customer questions, requests, and concerns promptly and professionally.
• Accurately enter, update, and maintain customer and order information in internal systems.
• Maintain organized and detailed records of customer interactions, requests, and follow-ups.
• Coordinate with team members and internal departments to resolve customer issues.
• Follow up on customer inquiries and ensure timely resolution.
• Support service expectations by maintaining professionalism, accuracy, and attention to detail.
  

Qualifications & Requirements

• 1+ year of customer service experience strongly preferred; customer service experience is required, with level of experience considered.
• Previous transportation, logistics, freight, or related industry experience strongly preferred.
• Billing experience or familiarity strongly preferred.
• Strong data entry skills with excellent attention to detail.
• Professional verbal and written communication skills.
• Ability to type at least 45 words per minute (WPM).
• Strong organizational and follow-up skills.
• Reliable, punctual, and team-oriented.
• Ability to work effectively in a fast-paced customer service environment.

At Partners Personnel, we deliver more to every employee and client we serve. Our team of staffing industry experts is dedicated to helping our employees advance their careers while connecting our clients with the nation’s top talent. Experience the difference of staffing made personal at Partners Personnel.