Administrative Assistant

We are looking for an Administrative Assistant to provide essential coordination and administrative support for a team in Minneapolis. This Contract position will help manage a high volume of scheduling activity, maintain accurate client and policy records, and serve as a dependable point of contact for both internal staff and incoming callers. The ideal candidate is organized, personable, and comfortable handling detailed data entry while keeping multiple priorities on track in a fast-paced environment.

Responsibilities:

• Coordinate appointment scheduling and calendar support for a team of eight sales representatives serving a large client base.

• Respond to inbound calls professionally, provide timely assistance, and direct inquiries to the appropriate team members when needed.

• Enter client and policy details into Epic with a high degree of accuracy, including personal information, plan data, and premium-related records.

• Monitor incomplete policy submissions and follow up on missing policy numbers or outstanding information until records are fully updated.

• Prepare and forward policy documentation to the appropriate recipients to support efficient client service.

• Help the team stay organized during peak enrollment periods by tracking deadlines, updates, and follow-up needs across a high volume of accounts.

• Maintain orderly administrative records and ensure data is current, consistent, and easy for the broader team to access.

• Provide general office and receptionist-style support that contributes to smooth daily operations in an onsite environment.

• Previous experience in administrative support, office coordination, reception, or a similar business support role.
• Strong verbal communication skills in English with a detail-oriented and approachable phone manner.
• Proven accuracy in data entry and the ability to manage detailed information with minimal errors.
• Proficiency with Microsoft Outlook and confidence working with calendars, email, and general office systems.
• Ability to balance changing workload demands and remain dependable during busy seasonal periods.
• High level of organization, attention to detail, and follow-through on assigned tasks.
• Experience using Epic or a comparable records management system is preferred.
• Comfortable supporting multiple team members and handling a steady volume of inbound calls throughout the day.