Customer Service Professionals: II (Intermediate)

We are looking for a customer-focused, detail-oriented individual to support clients and internal teams from our location in Jacksonville Florida full, in office. This long-term contract position is ideal for someone who can manage order-related questions, resolve service concerns, and build strong working relationships with customers and sales partners. The role requires sound judgment, clear communication, and the ability to stay organized while handling multiple priorities in a fast-paced environment.

Responsibilities:

• Build and strengthen relationships with assigned customers by providing consistent support and responsive service.

• Process customer orders accurately, send confirmations, and provide timely updates on shipment status and product availability.

• Address complex service matters such as pricing questions, invoice concerns, credit requests, payment issues, and shipping discrepancies by coordinating with the appropriate teams.

• Partner closely with sales, operations, finance, and other internal departments to deliver effective solutions that meet customer needs.

• Identify opportunities to support customer retention and contribute to business growth through proactive service and thoughtful problem-solving.

• Share effective communication approaches and resolution strategies with team members to promote strong service standards.

• Take part in training related to product updates, application changes, process improvements, and system enhancements.

• Maintain organized follow-up and prioritize daily tasks to ensure customer inquiries are handled quickly and professionally.

• Ability to work in office in Jacksonville, Florida

• 1–3 years of experience in customer service or a related support role.

• Strong verbal and written communication skills with the ability to adapt messaging to different audiences.

• Proven ability to organize work, manage competing priorities, and perform effectively with minimal supervision.

• Proficiency with computer systems and standard office-based technology tools.

• Sound decision-making skills and the ability to handle customer challenges with professionalism and confidence.

• Demonstrated ability to work efficiently in a fast-paced environment while maintaining accuracy and attention to detail.

• Strong interpersonal skills with a courteous, helpful, and service-oriented approach.

• Bachelor’s degree preferred.