Customer Service Representative

We are looking for a Customer Service Representative to support day-to-day service operations in Henrico, Virginia. This Long-term Contract position with potential to become permanent is well suited for someone who enjoys structured, process-driven work and takes pride in handling repetitive tasks with accuracy and consistency. The person in this role will provide dependable customer support, manage scheduling-related activities, and help maintain smooth communication across routine service interactions.

Responsibilities:

• Make outbound calls to customers to schedule delivery appointments for incoming shipments
• Coordinate delivery timing between customers and terminals
• Confirm delivery details and update appointment information in the scheduling system
• Send follow-up emails when needed to confirm scheduling or provide delivery updates
• Follow a structured scheduling process and workflow for each delivery
• Maintain accurate documentation of customer communication and scheduling updates

• Prior experience in customer service, administrative support, or a similar process-oriented role.
• Basic proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to follow detailed instructions and repeat established steps consistently each day.
• Strong verbal communication skills with a courteous and attentive phone presence.
• Comfortable answering inbound calls and handling routine customer inquiries efficiently.
• Excellent organizational skills with the ability to manage scheduling and calendar-related tasks.
• Dependable work habits and the ability to stay focused in a structured, repetitive workflow environment.