IT Help Desk- Tier 1

Job ID 23674 – IT Help Desk – Tier 1

Location: Oldsmar, 34677 – This position is onsite

Pay: $23-$25.00 per hour

Type:  Contract, approximately (1) month (last candidate did go perm)

Schedule: Mon- Fri 8-5pm

Career outlook:  Room to grow

Job description:

• Provide technical support to internal employees, primarily focusing on level 1 technical requests.
• Assist nurses in resetting passwords, addressing login issues, and answering general system questions.
• Log all technical requests and issues accurately.
• Escalate complex or major issues to Tier 2 and above team members for resolution.
• Maintain thorough documentation of technical support interactions and resolutions.
• Ensure timely and effective communication with internal employees regarding the status of their technical requests.
• Continuously update knowledge base and documentation to improve efficiency and effectiveness of technical support processes.
• Collaborate with other team members to troubleshoot and resolve technical issues efficiently.

Requirements:

• Must have (1) year of helpdesk experience
• Must have experience working in a queue
• Must have strong soft skills, kind to coworkers/employees
• High school diploma or equivalent
• Background check required
• Drug screening required