Customer Relations Specialist in Utilities,
•Today
| Verified Pay check_circle | Provided by the employer$18.59 per hour |
|---|---|
| Hours | Full-time |
| Location | Boynton Beach, FL Boynton Beach, Florida open_in_new |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays $5.9 per hour more than the average pay for similar jobs in your area.
$10.69
$12.69
$18.59
About this job
Job Description
Job Description
Utilities Customer Service Specialist
Pay: $18.59/ hour
About the Role
Be the front line of customer support for our utility services. You'll help residents and businesses with billing questions, account management, service requests, and issue resolution — playing a key role in maintaining our reputation for reliable, high-quality service.
Be the front line of customer support for our utility services. You'll help residents and businesses with billing questions, account management, service requests, and issue resolution — playing a key role in maintaining our reputation for reliable, high-quality service.
Responsibilities
- Answer customer inquiries about utility services, billing, and account status
- Resolve complaints and issues in a timely, professional manner
- Process payments and account updates
- Set up new service connections and manage disconnections/reconnections
- Educate customers on energy conservation and savings programs
- Maintain accurate records of customer interactions
- Collaborate with other departments on complex service issues
- Follow company policies and regulatory guidelines
Qualifications
- High school diploma or equivalent
- Customer service experience, preferably in utilities or a call center
- Strong verbal and written communication skills
- Comfortable with CRM software and basic office/computer skills
- Ability to de-escalate conflicts and handle difficult conversations
- Strong organizational and multitasking skills
- Dependable, punctual, and able to work flexible hours (evenings/weekends as needed)
- Bilingual skills a plus
- Knowledge of utility industry practices a plus
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1298049852 Posted: 2026-10-05 Job Title: Customer Relation Specialist
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