Computer Operator I VA

We are seeking a Computer Operator I / Help Desk Representative for a Richmond, VA-based client environment.

This role is ideal for someone who is tech savvy, enjoys working with computers, has strong customer service skills, and can follow documented procedures in a structured operations environment.

Pay: Up to $22.50 per hour
Schedule: 12-hour night shifts, 7:00 PM - 7:00 AM
Shift Pattern: Thursday, Friday, Saturday, and every other Saturday
Employment Type: Full Time
Location: Richmond, VA

Responsibilities
•    Assist with the daily operation of computer systems.
•    Monitor enterprise infrastructure and escalate issues as required.
•    Complete daily checklist tasks under supervision.
•    Report problems to the Senior Computer Operator or supervisor.
•    Respond to customer questions and follow up appropriately under supervision.
•    Assist with recovery activities needed to restore normal operations.
•    Follow established escalation procedures across Computer Operations and related departments.
•    Support senior computer operators as needed.
•    Track and document issues using a ticketing or tracking system.
•    Perform additional duties as assigned.

Required Qualifications
•    Strong customer service skills.
•    Comfortable working with computers and technical systems.
•    Ability to follow documented procedures and escalation steps.
•    Strong attention to detail.
•    Ability to work 12-hour overnight shifts.
•    Ability to work Thursday, Friday, Saturday, and every other Saturday.
•    Must pass a criminal history background check.
•    Must pass an FBI-like background check required to obtain a gaming license.

Preferred Qualifications
•    Prior experience in a help desk, computer operator, NOC, data center, or technical support environment.
•    Experience documenting issues in a ticketing or tracking system.
•    Experience monitoring systems, alerts, or enterprise infrastructure.