Customer Service Represenatative
•Today
| Verified Pay check_circle | Provided by the employer$19.00 per hour |
|---|---|
| Hours | Full-time |
| Location | Camp Hill, Pennsylvania |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays about average compared to similar jobs in your area.
$15.52
$19.00
$27.75
About this job
Job Description
Job Description
Customer Service Representative (CSR) - This is a great opportunity for someone who enjoys customer service, organization, communication, and working as part of a team. The position offers a consistent Monday–Friday schedule and the opportunity to play an important role in keeping customer orders and warehouse operations running smoothly.
Pay: $19.00/hour
Monday–Friday, 7:00 AM–3:30 PM
Position Summary
We are seeking a dependable and detail-oriented Customer Service Representative (CSR) to join our warehouse operations team. The CSR will serve as the primary communication and coordination point between our customers and warehouse operations.
The ideal candidate will have strong communication and customer service skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced warehouse environment.
Key Responsibilities
Customer Communication
- Serve as the primary day-to-day contact for assigned customers.
- Respond to customer emails, phone calls, and requests promptly and professionally.
- Communicate warehouse capabilities, operating procedures, schedules, and requirements.
- Maintain positive and professional customer relationships.
- Escalate customer concerns or complaints to management when necessary.
Order Management
- Receive and process customer orders and shipping requests.
- Enter orders accurately into the Warehouse Management System (WMS).
- Verify order information, quantities, product numbers, dates, and special instructions.
- Monitor orders from receipt through completion.
- Communicate order status and exceptions to customers.
- Coordinate priority, expedited, and special orders with Operations.
Inbound Shipments
- Coordinate inbound appointments and receiving requirements.
- Review advance shipping information (EDI) and expected receipts.
- Communicate discrepancies or changes to customers.
- Monitor inbound receipts and ensure customer requirements are met.
- Follow up on receiving discrepancies, including shortages, overages, damages, and unidentified products.
Outbound Shipments
- Coordinate outbound orders and shipping schedules.
- Work closely with the Operations Supervisor to ensure orders are picked, packed, staged, and shipped as requested.
- Provide customers with shipment status and required documentation.
- Monitor missed pickups, delays, carrier issues, and other shipping exceptions.
- Assist with resolving shipping discrepancies.
Required Skills & Qualifications
- Strong written and verbal communication skills.
- Excellent customer service skills.
- Proficiency with Microsoft Office, email, and Excel spreadsheets.
- Experience working with Warehouse Management Systems (WMS) is preferred.
- Strong data entry skills with exceptional attention to accuracy.
- Ability to organize, prioritize, and manage multiple tasks.
- Strong teamwork and collaboration skills.
- Ability to work effectively in a warehouse/operations environment.
- Dependable, professional, and detail-oriented.
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1298056144 Posted: 2026-09-19 Job Title: Customer Service Representative
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