Technical Parts & Aftersales Support Specialist

Location: Garner, NC 27529
Pay: $70,000 per year
Job Type: Full-time

We are looking for a Technical Parts & Aftersales Support Specialist to support customers with machinery, equipment, and parts-related needs. This role is ideal for someone with a strong technical or mechanical background who enjoys working directly with customers, troubleshooting problems, and finding the right parts or solutions.

The successful candidate will be comfortable discussing machinery and components with customers by phone and email, asking the right questions to understand an issue, researching technical information, identifying solutions, and coordinating with internal teams to resolve customer needs.

Candidates with experience in the following areas are encouraged to apply:

This is not simply a parts-ordering or customer service position. The ideal candidate can understand a customer’s machinery or parts issue, ask the right questions, research the problem, identify the appropriate solution, and coordinate the resolution.

This position is a strong fit for someone who combines technical knowledge, machinery or parts experience, customer problem-solving skills, and Spanish or Portuguese language ability.