Customer Support -Technology Products
•Today
| Verified Pay check_circle | Provided by the employer$20 per hour |
|---|---|
| Hours | Full-time |
| Location | Anoka, Minnesota |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays below average compared to similar jobs in your area.
$15.32
$20.00
$30.57
About this job
Job Description
Job Description
Customer Product Support Representative
Location: Anoka, MN
Pay: $20 per hour
Employment Type: Full-Time Contract
Schedule: Monday–Friday, 10:15 a.m.–7:00 p.m., with Saturdays from 7:00 a.m.–2:00 p.m. as scheduled
Work Arrangement: First 3-4 weeks onsite, then remote
Pay: $20 per hour
Employment Type: Full-Time Contract
Schedule: Monday–Friday, 10:15 a.m.–7:00 p.m., with Saturdays from 7:00 a.m.–2:00 p.m. as scheduled
Work Arrangement: First 3-4 weeks onsite, then remote
Position Overview
We are seeking a friendly and dependable Customer Product Support Representative to assist customers with technology-based products and applications. This is a customer-service role involving basic product troubleshooting—not a traditional IT help-desk position.
Responsibilities
- Assist customers by phone, email, and online support channels.
- Guide customers through basic troubleshooting, password resets, software installation, and equipment setup.
- Help customers navigate websites and applications.
- Set up new accounts and process product requests.
- Document customer interactions accurately.
- Escalate complex issues when needed.
- Provide phone-based product installation and training.
- Meet established quality, service, and attendance expectations.
Qualifications
- High school diploma or GED.
- Three years of phone-based customer service, call-center, or product-support experience.
- Comfortable using computers, websites, mobile devices, and Microsoft Office.
- Strong communication and problem-solving skills.
- Ability to type at least 30 words per minute.
- Dependable attendance and ability to work the required schedule.
- Spanish bilingual skills are highly preferred.
- Printer, Android, iOS, CRM, or AS/400 experience is a plus.
The ideal candidate is patient, professional, comfortable with everyday technology, and able to guide customers through instructions one step at a time.
Apply today to learn more about this contract opportunity in Anoka!
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