Sales Support and Customer Service

If you’re someone who embraces challenges, seeks personal and professional growth, and is driven to excel, then apply to join the Accel team!

Accel International has grown to be the best high-performance conductor manufacturer for the aerospace, medical, telecommunications, and other industries. Our state-of-the-art technology and the dedication of our associates are unmatched by any of our competitors! With emphasis on customer care and integrity, we have become a force to be reckoned with in the wire industry, and our growth reflects this.

A Customer Specialist at Accel has a fast-paced and demanding role that requires self-motivation and a results-oriented mindset. If you are a quick thinker, customer-centric extrovert, and you work well under pressure, this is the right role for you.

Job Responsibilities:

• Take inbound and make outbound calls for customer service of wire manufacturing. (NO COLD CALLING!)
• Identify customer’s needs and cultivate effective customer relationships via email and phone.
• Work with the sales, engineering and operations teams to ensure consistent value is delivered to the customer.
• Maintain customer satisfaction by establishing rapport with customer and others at Accel to help meet customer needs.
• Determine quotation requirements by interviewing customer; referring to customer account information.
• Recommend product solutions by understanding the company product line and prepare quotation pricing utilizing established guidelines.
• Resolve customer product and service problems.
• Administrative tasks, such as order entry, filing, report writing, faxing, copying etc.
• Other duties as may be necessary.

Job Requirements and Qualifications:

• Bachelors degree or higher is required
• 2 years experience in non-retail sales and customer service (preferred)
• Proficiency in MS Office products - (Excel) is required
• Strong work ethic and integrity
• Strong initiative and interpersonal skills
• Ability to work with competing priorities
• Ability to work under pressure
• Analytical skills
• Resourceful and responsible
• Impeccable written and oral communication skills
• Attention to detail and accuracy of data

In return, we are happy to offer:

• Competitive Base Salary (DOE) (This is a salaried, no commission position)
• Generous Bonus Potential
• Rewarding and Challenging Work Environment
• Medical, Dental and Vision Benefits
• Free Disability and Life Insurance
• AFLAC line of coverage
• 401(K) Plan with a Match
• PTO
• Growth Opportunities