Janitorial Operations Manager

Janitorial Operations Manager

Commercial Cleaning & Facility Services

Facilities Service Company, a leader in commercial cleaning and facility services, is seeking an experienced Janitorial Operations Manager to provide leadership, coaching, and operational oversight for multiple cleaning operations across our service area.

This is a senior-level field leadership position responsible for supporting and developing Site Supervisors, improving workforce performance, ensuring consistent service delivery, and maintaining operational excellence across multiple customer locations. The ideal candidate is a strong people leader who excels at managing supervisors, leading large frontline workforces, solving operational challenges, and driving accountability through others.

If you are an experienced operations leader looking for a career with a stable, growing company that values technology, accountability, and leadership development, we encourage you to apply.

What We Offer

• Full-Time Position
• Afternoon / Second Shift Schedule
• Competitive Base Salary
• Uncapped Performance-Based Bonus Program
• Incentive Compensation Tied to Operational Performance
• Company-Provided Vehicle
• Company Laptop and Mobile Phone
• Comprehensive Insurance Benefits
• Leadership Development and Training Opportunities
• Advancement Opportunities Within a Growing Organization
• Long-Term Career Path with a Stable Industry Leader

Key Responsibilities

Leadership & Team Development

• Lead, coach, and develop a team of Site Supervisors overseeing multiple customer locations
• Mentor supervisors to improve leadership effectiveness, employee engagement, and operational performance
• Support supervisors in staffing, training, retention, attendance management, and employee development
• Promote a culture of accountability, professionalism, safety, and continuous improvement
• Assist supervisors in addressing employee relations concerns, performance issues, and operational challenges
• Build strong, high-performing teams through effective leadership and communication

Operations Management

• Ensure all services are delivered according to contract specifications and Statements of Work (SOW)
• Maintain operational consistency, service quality, and workforce productivity across multiple sites
• Monitor labor utilization, staffing levels, attendance trends, and operational performance metrics
• Implement company policies, procedures, and service standards
• Collaborate with senior leadership on operational improvement initiatives
• Resolve operational issues quickly and effectively to ensure uninterrupted service delivery

Quality Assurance & Compliance

• Conduct site inspections using technology-based quality assurance systems
• Drive continuous improvement in quality inspection scores and service performance
• Ensure compliance with company safety programs, customer requirements, and regulatory standards
• Support incident investigations and corrective action initiatives as needed
• Maintain high standards of cleanliness, safety, and operational excellence

Multi-Site Leadership

• Oversee operations across multiple facilities and customer locations
• Travel regularly between assigned job sites during each shift
• Coordinate workforce planning and coverage strategies through supervisory teams
• Monitor operational performance and provide real-time support to field leadership
• Ensure consistency in execution across all assigned locations

Required Qualifications

• Associate Degree Required (Bachelor's Degree Preferred)
• 2 to 5 years of management experience leading supervisors, managers, or multi-site operations
• Experience in commercial cleaning, janitorial services, facility services, hospitality, food service, logistics, property management, or other labor-intensive service industries
• Demonstrated success managing operations through supervisory teams
• Strong leadership, coaching, and employee development skills
• Stable employment history with proven career progression
• Excellent organizational and problem-solving abilities
• Valid driver's license with an acceptable driving record

Preferred Qualifications

• Experience managing multi-site operations
• Experience with workforce scheduling and labor management
• Experience using technology-based inspection or performance management systems
• CRM or operational software experience
• Strong understanding of employee retention and workforce engagement strategies

Ideal Candidate Profile

The successful candidate will possess:

• Exceptional leadership and coaching abilities
• Strong communication and interpersonal skills
• Ability to lead leaders rather than manage day-to-day frontline staffing
• Excellent decision-making and problem-solving skills
• Strong organizational and time-management capabilities
• High level of integrity and accountability
• Results-oriented leadership style
• Ability to thrive in a fast-paced field environment
• Strong commitment to safety, compliance, and operational excellence

Screening Requirements

Employment offers are contingent upon successful completion of:

• Drug Screening
• Criminal Background Check
• Professional Reference Verification

Position Details

• Position: Janitorial Operations Manager
• Reports To: Director of Operations
• Employment Type: Full-Time
• Schedule: Afternoon / Second Shift
• Work Environment: Field-Based, Multi-Site Operations Leadership
• Travel Required: Daily travel between customer locations

Why This Opportunity?

This is not a desk job. This is a leadership position for someone who enjoys being in the field, coaching supervisors, supporting employees, solving operational challenges, and helping teams succeed. You will play a critical role in maintaining service excellence while developing the next generation of operational leaders.

Please submit your resume along with your salary requirements. Applications without salary information will not be considered.

For more than 50 years, Facilities Service Company has been a trusted leader in commercial cleaning and facility services. We combine the stability of an established organization with the opportunities of a growing company. Our leaders are empowered to make decisions, develop people, improve operations, and build rewarding long-term careers in an environment that values integrity, innovation, and performance.