Fine Jewelry Sales Associate

Role Description

We are looking for a motivated, personable, and customer-focused Jewelry Sales Associate to join our Sales Team. In this role, you’ll help our valued customers find the perfect pieces to celebrate life’s most meaningful moments while building lasting client relationships.

What You’ll Do

As a member of our Sales Team, you will be responsible for providing a superior customer experience while achieving individual and team sales goals. Your responsibilities will include:

• Engage customers in meaningful conversation to understand their needs, preferences, and desires.
• Present merchandise with confidence and enthusiasm while sharing detailed information about product features and benefits.
• Educate customers about insurance, service plans, financing options, and other available services.
• Build strong, lasting relationships with clients through exceptional service and personalized attention.
• Meet and exceed individual and team sales goals.
• Utilize POS and clienteling systems effectively.
• Work collaboratively with your teammates and contribute to a positive, dynamic store environment.
• Continue learning from experienced leaders and developing your skills as a professional sales associate.

We think you’ll be a great fit for this role if you have:

• Retail sales experience is required.
• Luxury product experience is preferred, but not required.
• A positive, outgoing, and customer-focused attitude.
• A genuine desire to help customers celebrate the special moments in their lives.
• Strong interpersonal, communication, and relationship-building skills.
• A successful track record in retail, luxury retail, hospitality, automotive, jewelry, or another relationship-based sales environment.
• Experience working with POS and clienteling systems.
• Experience working with high-net-worth or affluent clientele is a plus.
• Exceptional organizational and multitasking abilities.
• A highly reliable and professional approach.
• The ability to work collaboratively as part of a dynamic team.
• A willingness to learn, grow, and take direction from experienced leaders.
• Flexible availability during retail hours, including Saturdays and holidays.
• The ability to walk and stand for extended periods, as is typical in a luxury retail environment.

Compensation & Benefits

• Medical, dental, and vision insurance for full-time team members
• 401(k)
• Paid Time Off for full-time and part-time team members
• Paid holidays for full-time team members
• DCA courses
• Sick time
• Merchandise discounts
• Competitive commission opportunities

BRIAN MICHAELS JEWELERS is a distinguished retail jewelry company based in Tonawanda, New York. With its location at 1150 Niagara Falls Blvd, the company has built a reputation for exceptional service and a wide selection of fine jewelry. BRIAN MICHAELS JEWELERS is dedicated to creating memorable shopping experiences through its commitment to quality and customer satisfaction. The company prides itself on helping customers celebrate life’s special moments with elegance and style.