Caseworker - Career Counseling

Position Summary

This position provides direct participant services, case management, and career pathway guidance, serving as the primary point of contact for individuals enrolled in WIOA programs. This role is responsible for ensuring that participants are appropriately assessed, engaged in services aligned with their Individual Employment Plan (IEP) or Individual Service Strategy (ISS), and supported through training, employment placement, and retention.

Core Responsibilities

·        Conduct participant intake, assessment, and service planning

·        Develop and manage plans to include job placement and training support aligned with career pathways

·        Provide ongoing case management and participant engagement

·        Coordinate training, supportive services, and partner referrals

·        Track participant progress and maintain accurate documentation

·        Support job readiness, placement, and employment retention

·        Maintain program requirements and reporting standards

Performance Accountability

This position is directly accountable for participant-level outcomes, including:

·       Ensuring each participant achieves documented progress as well as monitoring training engagement and milestone completion

·        Supporting participants through training completion while ensuring alignment between training and career pathway

·        Supporting job placement activities and preparing participants for employment transitions

·        Maintaining follow-up and routine participant contact, engaging support to address retention barriers as appropriate

Minimum Qualifications

·        Bachelor’s degree or equivalent experience

·        2–5+ years workforce development or case management experience, experience working within workforce development (including the support of those unemployed, under-employed, hard-to-place, and youth requiring additional support services).

·        Experience in mentoring, education support and/or job coaching is a plus