Concierge

Benefits:

• 401(k)
• Competitive salary
• Paid time off

 Benefits/Perks

• Competitive wages
• Career Growth Opportunities
• Fun and Energetic Environment

Job Summary
We are seeking a positive, reliable Hotel Concierge to join our team. You will be working at the main entrance desk of the hotel. As a Hotel Concierge, you will be the first person to greet hotel customers. Their first impression of the business will depend on your friendliness and efficiency. 

The goal of the Hotel Concierge is to create an overall pleasant and welcoming customer experience to ensure sustainable growth of the business and increase our reputation. 

The ideal candidate will be a trustworthy, quick-thinker. You must be able to handle multiple incoming requests and protect the hotel and residents by monitoring who comes in and out of the premises. 

Responsibilities

• Greet customers as they enter the building
• Confirm reservations
• Provide guests with information and/or personalized assistance
• Possess extensive knowledge of the premises and nearby businesses in order to make quality recommendations
• Arrange events and transportation for guests as requested
• Answer the hotel phone and make reservations
• Respond to complaints and find the appropriate solution

Qualifications

• Proven experience as concierge or experience in customer service is preferred
• Confident, polite, and patient
• Excellent communication skills
• Ability to multi-task
• Strong time-management skills
• Ability to resolve issues with a customer-focused orientation