Office Assistant/Dispatcher

Benefits:

• Company parties
• Employee discounts
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

About the Role:
Precision Door Service is looking for an organized and energetic Office Assistant/Dispatcher to join our team in Kansas City, MO! In this role, you'll be the backbone of our daily operations — connecting customers with our skilled technicians and keeping everything running smoothly behind the scenes.

Responsibilities:

• Dispatch technicians to residential and commercial service calls efficiently and accurately
• Answer inbound customer calls, schedule appointments, and provide exceptional customer service
• Maintain and update scheduling software and service logs throughout the day
• Communicate with field technicians to monitor job status and adjust schedules as needed
• Process work orders, invoices, and basic data entry tasks
• Handle customer inquiries, complaints, and follow-ups in a professional manner
• Support office staff with general administrative duties as needed

Requirements:

• Prior experience in dispatching, customer service, or an administrative office role preferred
• Strong multitasking and organizational skills in a fast-paced environment
• Excellent verbal and written communication skills
• Proficiency with basic computer software including scheduling or CRM tools
• Ability to remain calm, professional, and solution-focused under pressure
• Reliable, punctual, and a strong team player

About Us:
Precision Door Service is one of the most trusted names in garage door repair and installation, serving homeowners and businesses across the Kansas City area. Our customers love us for our fast response times, honest pricing, and highly trained technicians. We take pride in building a supportive, team-oriented workplace where employees are valued and set up for success.