Call Center Representative

As a Call Center Representative, you will be the primary point of contact for customers seeking assistance with general inquiries. This role involves managing a high volume of calls each shift, providing timely and accurate support to enhance customer satisfaction. You will play a key role in resolving issues, handling calls efficiently, and ensuring effective follow-up to maintain a strong customer relationship.

Responsibilities

• Handle an average of 125 calls per shift addressing general customer inquiries
• Provide clear and effective customer support
• Resolve customer issues promptly and accurately
• Conduct customer follow-ups to ensure resolution satisfaction

Preferred Qualifications

• 2+ years in customer service
• High school diploma or equivalent
• Strong communication skills
• Effective problem-solving abilities
• Ability to multitask efficiently
• Active listening skills
• Excellent time management
• Accurate data entry skills

We operate a centralized National Operations Center and strategically located cross-dock facilities dedicated to our customers. Acting as an extension of our customers’ customer service and supply chain teams, we maintain control, prevent damage, and protect the integrity of every shipment across our network.