BDC Representative

BDC Representative — $16/Hour

Pay: $16.00 per hour
Job Type: Full-Time

We are looking for a motivated, outgoing, and customer-focused Business Development Center (BDC) Representative to join our dealership team. The BDC Representative is responsible for connecting with customers, responding to internet leads, scheduling appointments, and helping create a positive experience from the first contact through the sales process.

Responsibilities

• Respond promptly to incoming internet, phone, and customer leads.
• Make outbound calls, send texts, and communicate with customers through email.
• Follow up consistently with prospective and existing customers.
• Schedule and confirm showroom and test-drive appointments.
• Maintain accurate customer information and notes in the dealership CRM.
• Work closely with the sales team to ensure a smooth handoff of customers.
• Re-engage customers who have not yet purchased.
• Meet daily and monthly goals for calls, contacts, appointments, and show rates.
• Provide professional, friendly, and helpful customer service on every interaction.
• Follow established dealership processes for lead management and follow-up.

Qualifications

• Excellent verbal and written communication skills.
• Comfortable speaking with customers over the phone.
• Positive, professional, and energetic personality.
• Strong follow-up and organizational skills.
• Ability to work in a fast-paced, goal-oriented environment.
• Comfortable using computers, CRM systems, email, texting, and other communication tools.
• Automotive dealership or BDC experience is a plus, but we are willing to train the right candidate.

What We're Looking For

The ideal candidate is someone who is competitive, dependable, coachable, and motivated by results. You don't have to be an automotive expert—we can teach you the product and process. What matters most is your ability to communicate, build rapport with customers, follow up consistently, and take ownership of your results.

If you're looking for an opportunity to build a career in the automotive industry while working with a supportive and driven team, we'd love to hear from you.

Long standing Chevrolet dealership!