Housekeeping Quality Inspector

Job Responsibilities

Quality Assurance & Unit Inspections

• Perform final, detailed inspections of every unit after HUS cleaning is complete using the standardized digital checklist in Hosteeva.

• Inspect all areas, including living spaces, bedrooms, kitchens, appliances, cabinets, bathrooms, balconies, and closets, to ensure cleanliness, presentation, and order.

• Verify that all amenities are fully stocked and aligned with DOMUS brand standards, including coffee kits, toiletries, and linens.

• Identify and document maintenance issues, damage, or missing items and create immediate work orders for the Engineering team.

• Officially update unit status from “Cleaned” to “Inspected & Verified – Guest Ready” in the PMS. No unit may be released without QA sign-off.

Housekeeping Vendor Oversight

• Audit third-party Housekeeping Service (HUS) performance against established service-level agreements (SLAs).

• Provide immediate, constructive feedback and retraining to HUS supervisors when deficiencies are identified.

• Document recurring quality issues and participate in weekly performance reviews with HUS management and Operations leadership.

Linen & Inventory Quality Control

• Oversee the daily linen and towel replacement program to ensure effectiveness, cleanliness, and hygiene.

• Supervise the systematic rotation of linen stock to promote even wear and extend product life.

• Conduct weekly audits of linen closet par levels and coordinate with the laundry vendor to prevent shortages.

• Inspect laundered items and reject stained, frayed, damaged, or otherwise unacceptable linens and towels.

Reporting & Communication

• Generate daily QA reports outlining units inspected, pass/fail rates, common defects, and HUS performance metrics.

• Maintain clear, professional, and timely communication with Front Desk and Guest Services regarding room status, inspection results, and delays.

• Immediately escalate critical issues that may impact guest arrivals to the Director of Operations.

Standards, Safety & Compliance

• Uphold and enforce all DOMUS brand standards, safety protocols, and loss prevention policies.

• Ensure compliance with all applicable local health and safety regulations.

Experience

• Minimum of 2–3 years of experience in housekeeping inspection, executive housekeeping, rooms management, or a similar role within a hotel or premium short-term rental environment.

Skills & Competencies

• Exceptional Attention to Detail: Ability to identify cleanliness, presentation, maintenance, and quality issues that may otherwise be overlooked.

• High Quality Standards: Strong commitment to consistently maintaining DOMUS brand and guest-readiness standards.

• Technology Proficiency: Comfortable