Complaints/Grievance Coordinator

Position Summary

Manages intake, documentation, and District notification for claimant complaints regarding services provided under the contract.

Key Responsibilities

• Notify the District in writing addressing each formal written complaint filed by a claimant.
• When a complaint is received directly by PFS, promptly notify the Contract Administrator and the District's Medical Relations Officer.
• Maintain a complaint log documenting resolution status and timelines.

Minimum Qualifications

• High school diploma or equivalent; experience in customer service or grievance handling in a healthcare or government-contracting setting preferred.
• Strong written communication and documentation skills.