RETAIL TEAM LEAD - NAPERVILLE

SUMMARY 

Sells health/natural food and products to individuals in retail store and provides excellent customer service. Assists with coordination of store activities under the direction of the Assistant Store Manager or Store Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Acts as the Manager on Duty (MOD) when assigned and      assists with other leadership duties. 
• Performs supervisory      duties as directed by the Store Manager or Assistant Store Manager, during      periods when management is absent from the store. Fosters a positive work      environment and adheres to all company policies and procedures.
• Greets customers on sales floor; determines brand,      type, and quality of merchandise desired; and assists customers to locate      merchandise. 
• Displays merchandise, suggests selections that meet      customer's needs, and emphasizes selling points of article such as quality      and utility. Prints price labels. 
• Acts as cashier using POS system, receives payment      or obtains credit authorization and bags merchandise for customer. Lists out-of-stock items or special      customer needs.
• Communicates Out of Stock items or Special Orders      with management. 
• Completes the audit envelope (including the cash      spreadsheet and deposit). Handles all money and bank deposits in a safe      and responsible manner.
• Completes Daily Sales spreadsheet.
• Approves returns and exchanges at the register      within their approval level.
• Places new merchandise on display; stocks shelves      neatly according to product type, brand and size. Rotates stock and checks for expired      product.
• Processes and prints price labels for store      merchandise. 
• Prepares and maintains inventory of stock. Conducts cycle counts and physical      inventory from start to finish, including counting product and trouble      shooting. Compiles reports on adjustments of inventory counts and stock      records, spoilage of or damage to stock, location changes, and refusals of      shipment.
• Assists with miscellaneous POS and Catapult tasks.
• Helps maintain backroom organization and safety      standards.
• Assists in keeping the store’s cleanliness and      sanitation (i.e. sweeping, mopping, washing windows, and cleaning      restrooms) at or above standards set by the company.
• Complies with safety and GMP requirements.