Hotel Front Desk Receptionist

We are hiring for a Hospitality Front Desk Receptionist with prior Hotel Customer Service Experience.

Must be able to work a rotating schedule of 7AM – 3PM on some days and 3PM – 11 on alternate days. Weekends are required.  Located in Apex. The ideal candidate will have previous front desk Hotel experience and be comfortable working in a fast-paced environment. This position serves as the first point of contact for guests and plays a key role in delivering exceptional customer service.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Manage guest check-ins and check-outs efficiently.
• Answer incoming phone calls and respond to guest inquiries.
• Process reservations, cancellations, and modifications.
• Maintain accurate guest records and documentation.
• Handle guest concerns and resolve issues promptly and professionally.
• Coordinate with management, housekeeping and other departments to ensure guest satisfaction.
• Process payments and maintain cash handling accuracy.
• Keep the front desk area clean, organized, and presentable.
• Follow company policies and hospitality standards at all times.

Required Qualifications

• Previous hospitality, hotel front desk experience is required.
• Strong communication and interpersonal skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Professional appearance and demeanor.
• Basic computer proficiency, including email and reservation systems.
• Reliable transportation and dependable attendance.
• Ability to work flexible schedules, including weekends and holidays as needed.

Preferred Qualifications

• Experience with hotel property management systems (PMS).
• Cash handling experience.

Physical Requirements

• Ability to stand, walk, and move throughout the shift.
• Ability to occasionally lift up to 25 pounds.
• Ability to perform repetitive tasks such as typing and phone usage.

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