Customer Service Coordinator

LHH is actively seeking a Customer Service Coordinator for one of our top clients in Reno! This will be a long term contract opportunity and will report onsite to our client's office in Reno.

Registration Coordinator

Job Summary

The Registration Coordinator is responsible for accurately and efficiently receiving and registering orders and initiating the transportation and logistics process for household goods relocation services. This role serves as an important point of contact for customers, carriers, vendors, and internal teams, ensuring orders are processed timely and accurately while providing responsive, high-quality customer service.

The ideal candidate is detail-oriented, organized, customer-focused, and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities

• Receive and accurately register new orders and shipment information in computerized tracking and proprietary systems.
• Initiate transportation and logistics processes in accordance with contract standards and customer requirements.
• Perform routine data entry and maintain accurate, complete, and timely shipment records.
• Track shipments and coordinate information with steamship lines, trucking vendors, railroads, and other service providers.
• Respond promptly and professionally to incoming customer calls, emails, and other communications, taking appropriate action to address each request.
• Escalate service concerns and exceptions appropriately and follow through to support timely resolution and customer satisfaction.
• Review system information for errors or discrepancies, research exceptions, and resolve issues as appropriate.
• Maintain department KPIs and customer satisfaction standards.
• Update schedules, logs, tasks, and shipment information on a daily basis.
• Scan, organize, and separate documents within the Document Management System.
• Perform general administrative duties, including typing, faxing, mail distribution, phone messaging, and related office support.
• Collaborate with internal teams, customers, carriers, vendors, and other stakeholders to ensure effective communication and service delivery.
• Provide feedback and recommendations to leadership regarding departmental initiatives, process improvements, and operational efficiencies.
• Perform other duties as assigned.

What We're Looking For

• Detail-oriented with a high degree of accuracy and strong follow-through.
• Customer-focused with a commitment to timely communication and service resolution.
• Comfortable working with customers, carriers, vendors, and internal teams.
• Strong problem-solving skills with the ability to identify issues and escalate concerns appropriately.
• Able to manage multiple requests, deadlines, and priorities in a fast-paced environment.
• Analytical and practical when reviewing rates, shipment information, and service requirements.
• Collaborative team member who can also work independently.
• Strong verbal, written, and active listening skills.
• Professional and discreet when handling confidential information.

Qualifications

Education

• High school diploma or equivalent required.
• Associate degree or related college coursework preferred.

Experience

• 2+ years of related experience, with an emphasis on importing and exporting goods, required.
• Experience in domestic and/or international transportation and logistics preferred.

Technical Skills

• Basic proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Ten-key proficiency by touch.
• Typing speed of approximately 40 words per minute.

Core Competencies

• Results Orientation: Takes ownership of responsibilities and consistently works toward achieving individual and organizational goals.
• Customer Focus: Understands customer needs and works to provide timely, effective solutions and a positive service experience.
• Sound Decision-Making: Uses sound judgment and available information to address issues, prioritize work, and resolve problems.
• Teamwork & Integrity: Demonstrates professionalism and contributes to a workplace culture built on excellence, honesty, integrity, innovation, and teamwork.

Physical Requirements

The physical requirements listed below represent the physical capabilities needed to perform the essential functions of the position. Reasonable accommodations may be made for individuals with disabilities.

• Communicate clearly and effectively by telephone and in person.
• Hear and understand verbal instructions and information.
• Walk throughout the office and occasionally crouch or bend to access floor-level storage.
• Regularly use hands and fingers to operate office equipment, type, enter data, and handle documents.
• Reach with hands and arms and lift, move, or manipulate objects weighing up to 20 pounds.
• Read and interpret documents, instructions, and computer-screen information.
• Handle and organize documents, folders, and other small objects.

Work Environment

This position works primarily in a corporate office environment and requires regular interaction with customers, vendors, carriers, and internal teams.

Pay Details: $18.25 to $19.25 per hour

Search managed by: Kaitlynne Hope

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.