e-COMMERCE/DEPARTMENT LEAD

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES\n

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• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
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• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
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• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
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• Train all functions and duties of the selector and customer attendant roles
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• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
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• Assist with scheduling to meet operational and associates’ needs
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• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
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• Print and distribute order labels, including orders for perishable departments
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• Troubleshoot e-Commerce equipment and devices
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• Maintain level of supplies needed to perform necessary duties
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• Maintain organization and cleanliness of staging areas and equipment
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• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
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• Perform required opening and closing procedures
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• Learn and implement process improvements as directed by division or enterprise e-Commerce team
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• Provide feedback on team members daily performance and annual performance reviews
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• Ability to work cooperatively in high paced and sometimes stressful environment
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• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
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• Ability to act with honesty and integrity regarding customer and business information
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• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
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• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
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• Must be able to perform the essential job functions of this position with or without reasonable accommodation
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QUALIFICATIONSMINIMUM \n

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• Proven supervisory experience
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• Ability to read shelf tags
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• Basic knowledge of computers
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• Excellent oral/written communication skills
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• Basic math skills (i.e., counting, addition, and subtraction)
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• Selfdirected, ability to execute projects with minimal supervision
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DESIRED\n

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• Any experience in a productionoriented environment or warehouse environment, stocking shelves, or cashier experience
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