Practice Manager

Description:

We are seeking an experienced and highly accountable Practice Manager to oversee and enhance the daily operations of our specialty oral surgery practice in Birmingham, Alabama.This is a key leadership role focused on driving operational efficiency through leading a collaborative and high-performing team, managing practice financial performance, strengthening referral relationships, and partnering with some of the best providers in dental healthcare. The ideal candidate is a dynamic leader who thrives in a fast-paced healthcare environment, is highly organized and solutions-oriented, and has a strong understanding of how staffing, scheduling, patient flow, and operational performance work together to drive a successful practice.

Responsibilities

• Lead by example to build and maintain a supportive, accountable, and high-achieving team culture.
• Champion outstanding patient experiences, strong employee engagement, and provider satisfaction.
• Manage the day-to-day administrative and clinical operations of the practice, including scheduling, staffing, insurance verification, and workflow efficiency.
• Create, implement, and uphold practice policies and procedures.
• Develop staffing schedules aligned with patient volume and business needs.
• Become a subject matter expert in our practice management system (e.g., CareStack, WINOMS).
• Partner with Human Resources for recruiting, onboarding, staff development, performance reviews, and other personnel needs.
• Train and coach team members in coordination with the operations team and HR support.
• Oversee inventory, supply ordering, and vendor coordination in partnership with procurement.
• Manage invoices and contribute to financial planning and budget oversight.
• Work alongside the Revenue Cycle team to help meet reimbursement targets.
• Support the credentialing process by gathering physician documentation as required.
• Represent the practice within the local community and build strong referral relationships.
• Ensure the clinic is consistently clean, organized, and professionally presented.
• Plan and facilitate regular team meetings and attend manager roundtables and trainings.
• Conduct regular 1:1 meetings with team members to provide coaching, support professional and personal development, and identify growth opportunities.
• Establish goals, measure performance, and be a change agent to build systems and processes to support growth of the practice.

Requirements:

• Minimum 2 years of leadership experience in team management and cultivating a positive workplace culture.
• At least 2 years of healthcare or dental practice management experience preferred.
• Experience supporting a multi-provider or multi-site practice model is preferred.
• Bachelor’s degree strongly preferred.
• Proficiency in Microsoft Office (Outlook, Excel, PowerPoint) required.
• Experience interpreting financial statements and operational data to inform business decisions preferred.
• Familiarity with practice management systems such as CareStack is a plus.
• Strong leadership and team-building capabilities.
• Excellent interpersonal, verbal, and written communication skills.
• Highly organized with strong attention to detail.
• Proactive, solutions-focused mindset and ability to adapt in a dynamic environment.

Benefits

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance (Short- and Long-Term)
• Paid Time Off (PTO)
• 401(k) with Company Match
  

If you're a proactive leader who’s passionate about patient-centered care and operational excellence, we encourage you to apply and become part of the HighFive Healthcare team!