Stand Manager

STAND MANAGER ROLE

RESPONSIBILITIES AND DUTIES

• Lead + Develop the Team: Recruit, train, coach, and grow team members while fostering a culture of kindness, energy, excellence, and accountability.
• Ensure Operational Excellence: Oversee daily operations, maintain cleanliness and product quality, manage inventory, and ensure compliance with equipment, health, and safety standards.
• Deliver Outstanding Customer Experience: Create a welcoming environment, ensure fast and accurate service, resolve concerns quickly, and continuously improve service metrics.
• Drive Financial + Business Performance: Manage labor and cost controls, track stand performance, execute local marketing efforts, and maintain accurate cash handling.
• Communicate + Collaborate Effectively: Keep team members informed, partner with HR/Operations/Training, and maintain strong relationships with corporate partners and the community.

WORK SCHEDULE REQUIREMENTS

• Full‑time role requiring availability for early mornings, evenings, weekends, and holidays.
• Work a minimum of 33 hours in stand
• Occasional travel may be required for training, meetings, and cross‑stand support.

SKILLS AND QUALIFICATIONS

• Genuine passion for uplifting interactions with team members and customers.
• 1–3 years of leadership experience in a fast‑paced, service‑oriented environment.
• Strong problem‑solving skills and ability to stay calm under pressure.
• Ability to address operational, procedural, or cultural issues confidently.
• Excellent communication, organization, and project‑management abilities.
• Ability to work outside in all weather conditions.
• Ability to stand for long periods and lift up to 50 lbs.
• Basic mechanical aptitude and comfort in troubleshooting equipment issues.
• Understanding safety standards, food handling rules, and compliance alignment.