Patient Concierge Scheduler

• Under the direct supervision of the Physician Support Manager
• Demonstrates competency in the performance of job-related skills appropriate to his/her customer populations and departmental services.
• Schedules/re-schedules patient appointments at the appropriate facility and fulfills customer needs to ensure customer satisfaction.
• Maintains designated account folder following departmental expectations.
• Communicates regularly with assigned referring offices and appropriate sales representatives.
• Ensures patients have been cleared for specific diagnostic tests.
• Collect and enter patient demographic and insurance information as needed. 
• Has knowledge of commonly used concepts, practices, and procedures.
• Basic computer skills required.  Has knowledge of insurance plans. 
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Other duties as assigned by Manager.
• Demonstrates competency in the performance of job-related skills appropriate to his/her customer populations and departmental services while providing excellent customer service.
• Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment.
• Adheres to policies, procedures, guidelines relative to departmental operations.  

• Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time or without notice.

• We believe in preventative care for everyone including our team – SimonMed provides free, whole-body scans to each member
• Your health, happiness and future matters! At SimonMed Imaging, we offer medical, vision and dental insurance, 401(k) eligibility, paid holidays plus PTO, Sick Time, opportunity for growth, and much more!

• Requires a high school diploma and 2 years of experience in the field or in a related area.

• This position may require duties including lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking.

• Business Casual or scrubs dependent on department

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.