Bilingual Customer Service Rep.
•Today
| Verified Pay check_circle | Provided by the employer$16 per hour |
|---|---|
| Hours | Full-time |
| Location | West Memphis, Arkansas |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays below average compared to similar jobs in your area.
$16.00
$20.18
$29.21
About this job
Job Description
Job Description
JOB DESCRIPTION:
Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSRs are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.
JOB SPECIFIC RESPONSIBILITIES:
- Call customers to advise about changes or cancellations of scheduled runs.
- Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service.
- Responsible for cash management and compliance.
- Operates cash register and/or credit card equipment.
- Sells and processes ticket orders via telephone, internet, and over the counter.
- Responsible for closing the terminal including preparation of cash bank deposits, sales report and depositing in safe box.
- Maintains a professional working relationship with partnering retail agencies.
- Completion of required documentation for transactions made with partnering retail agencies.
- Daily accurate reporting of tickets sold and cash collected.
- Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required.
- Greeting visitors while following procedures in notifying employees or departments the visitor/vendor is requesting to see.
- Utilize good judgment when confronted with the resolution of both internal and external conflict.
- Responsible for money transfer transactions
- Assist customers with luggage ID tags and transfer to luggage compartment
- Other duties as assigned.
EXPERIENCE:
- 1 year of job-related experience
- Bilingual (Spanish/English)
EDUCATION:
- High school diploma or equivalent
PHYSICAL DEMANDS:
Sedentary - Exerting up to 10lbs. occasionally or negligible weights frequently; sitting most of the time.Benefits:
- Medical Plan
- 401K
- Free life Insurance
- Vacations Paid
- And many more!!
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1298756129 Posted: 2026-09-24 Job Title: Bilingual Customer Service Representative
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