Property Manager

Position Summary

The Property Manager is responsible for the day-to-day operations of a self-storage facility, including leasing & sales, customer service, collections, facility upkeep, marketing and U-Haul operations. This role ensures the property is clean, secure, and operating efficiently while delivering a high level of customer service and driving revenue.

Key Responsibilities

Customer Service & Sales

• Greet and assist tenants and prospective customers
• Convert inquiries into rentals and maximize occupancy
• Promote merchandise, storage protection, and additional services

Leasing & Administration

• Complete move-ins, transfers, and move-outs accurately in software
• Ensure all required documentation is completed and properly filed
• Maintain accurate tenant records and lease compliance
• Process payments and apply charges correctly

Collections & Delinquency

• Perform required collection calls and follow company procedures
• Work with tenants on payments and agreements when applicable
• Prepare units for auction, including lock cuts and documentation

Facility Operations

• Maintain a clean, organized, and professional facility & office
• Ensure units are rent-ready (cleaned, swept, and secure)
• Monitor property condition, perform light maintenance duties and report maintenance needs
• Oversee security standards and access control

U-Haul Operations

• Manage rentals, reservations, and equipment inventory
• Perform inspections and ensure proper documentation
• Follow all U-Haul procedures and maximize revenue opportunities

Marketing & Growth

• Participate in local marketing efforts (apartments, businesses, etc.)
• Complete required marketing visits and tracking forms
• Support facility occupancy and revenue goals

Qualifications

• Strong customer service and communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills and ability to learn management software (Storedge)
• Sales-minded with attention to detail
• Reliable, accountable, and self-motivated

Work Requirements

• Ability to work a consistent schedule (typically 10:30-6:30)
• Must be able to work weekends
• Ability to lift up to 50 lbs
• Must be able to work independently and with others

Access Self Storage is a family-owned company with 50+ years of experience, built on strong values, community involvement, operational excellence, and customer trust. We offer great benefits, a supportive team environment, and clear paths for growth.