Customer Service Analyst
| Verified Pay check_circle | Provided by the employer$15.5 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Columbus, Georgia |
Compare Pay
Verified Pay check_circleProvided by the employer$15.50
$24.14
$38.7
About this job
Job Description
The Customer Service Analyst plays a vital role in the finance industry by supporting customer service operations through in-depth data analysis, reporting, and driving process improvements. This position focuses on leveraging specialized CRM software to enhance service quality without direct customer interaction, ensuring efficient and effective resolution of customer issues.
Responsibilities
- Provide comprehensive customer support through data-driven insights
- Analyze customer service data to identify trends and areas for improvement
- Generate detailed reports to inform decision-making
- Implement process improvements to enhance service quality and efficiency
- Gather and assess customer feedback to guide service enhancements
- Maintain accurate documentation of processes and findings
Preferred Qualifications
- 2+ years of experience in customer service analysis
Eagle Resource Group, Inc. is a Georgia-based staffing and recruiting company. We are engaged in the business of matching our clients’ open job roles with experienced candidates.
With over 50 years of combined experience, knowledge and understanding of the industry, Eagle Resource Group has the advantage to address the needs of our clients and experienced candidates.
Your Privacy Choices