General Manager

Job Title: General Manager Location: On-Site Reports To: Regional Manager FLSA Status: Exempt Summary: Responsible for the successful management and operations of 2-3 medical practices as well as one or more specialties on sites. Responsible for planning, organizing, leading and controlling of the day-to-day operations of the medical practice. Provides resources necessary to meet needs of patients and meet the financial objectives of the practice. ❖ Directs, supervises, and coordinates all functions and activity of the Essen Health Care ❖ Supervises front desk staff, medical assistants, clinical specialists “Handlers,” site supervisors and office managers. ❖ Ensures maximum productivity and efficiency within their practices ❖ Consults with and advises the Regional Manager relating to the operation of the facility ❖ Provides leadership, direction and administration to the staff and medical team of Essen Health Care ❖ Build and maintain provider’s schedule ❖ Responsible for reporting monthly Incident Reports ❖ Reviews both office and medical supply lists ❖ Audits staff timesheets prior to payroll submission ❖ Responsible for personnel functions including probationary evaluation and counseling of employees ❖ Monitors “no-show” rates and cancellation rates ❖ Ensures compliance with policies and protocols. Responsible for compliance in all areas including, but not limited to HR, OSHA, HIPPA etc. ❖ Ensures adequate orientation, continuing education, and performance review of all employees ❖ Maintains adequate staffing levels and qualifications to meet patient needs ❖ Responsible for overseeing the maintenance of their facilities ❖ Serves as primary liaison with all reimbursement agencies ❖ Assists with the implementation of Quality Assurance, Infection Control, and Risk Management activities ❖ Responsible for clearing up PL Log monthly ❖ Maintains positive public relations and marketing functions such as community outreach. Attends meetings of professional, civic, and service organizations as a representative of the company ❖ Assists Medical Staff and Medical Director in coordination of medical staff functions and activities. Supports Medical Staff Committees; attends Medical Staff Meetings as required ❖ Other responsibilities as assigned by the Regional Manager KEY PERFORMANCE INDICATORS: ❖ Volume Actual vs. Budget ❖ Provider productivity ❖ Number of Parcs ❖ Copay collection ❖ Facility Capacity, if applicable J O B D E S C R I P T I O N Job Responsibilities Education/Certifications/Licenses: • Bachelor’s degree • Medical Background preferred (Medical Assistant, Nurse, Physical Therapist, Physician Assistant) • Three (3) years’ experiences preferred Performance Standards for Specialty Knowledge, Skills & Abilities: Progressive Management experience with a minimum of three years’ experience in a managerial/administrative position ❖ Hearing: Adequate to perform job duties in person and over the telephone. ❖ Speaking: Must be able to communicate clearly in person and over the telephone. ❖ Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens. ❖ Requires frequent bending, reaching, standing, walking, squatting and sitting, pushing and pulling exerted regularly throughout a regular work shift ❖ Prolonged periods sitting at a desk and working on a computer