Test Center Administrator

We are looking for a dependable Test Center Administrator to support daily exam operations in Mission Viejo, California. This Long-term Contract position is ideal for someone who enjoys helping people, maintaining organized processes, and upholding a secure and well-organized environment. The role combines front-desk support, candidate interaction, and active test room monitoring to ensure each exam session runs smoothly. Candidates who are adaptable, detail-oriented, and comfortable in a fast-paced setting will be well suited for this opportunity.

Responsibilities:
• Welcome test takers upon arrival, confirm identity documentation, and guide them through the check-in process with care and attention.
• Carry out security screening procedures, including the appropriate use of monitoring tools, to protect testing standards and site integrity.
• Observe exam sessions through regular walkthroughs and visual monitoring to ensure compliance with all testing rules.
• Respond quickly to candidate concerns, basic equipment issues, and procedural questions to minimize disruptions during exams.
• Keep testing materials, workstations, and controlled areas secure at all times while following established center protocols.
• Document incidents thoroughly and escalate situations that fall outside standard guidelines in a timely manner.
• Support administrative and clerical activities such as scanning, record handling, reception coverage, and general office assistance during slower testing periods.
• Provide a fair, calm, and comfortable experience for every candidate while representing the organization in a thoughtful and consistent manner.
• Assist with candidate biometric or digital check-in steps, including fingerprint capture when required at the site.
• Help with light equipment handling, packing, unpacking, or workspace setup as needed to support daily test center operations.• High school diploma or equivalent is required; additional college coursework is a plus.
• At least one year of face-to-face customer service experience in environments such as retail, hospitality, front desk support, or similar settings is required.
• Ability to communicate clearly and professionally with candidates, coworkers, and supervisors in both spoken and written form.
• Comfortable using Windows-based computer systems and common business applications, including Microsoft Office, Outlook, and web browsers.
• Capable of managing multiple tasks in a busy, high-volume environment while maintaining accuracy and attention to detail.
• Able to work a flexible schedule between Monday and Saturday for approximately 35 to 40 hours per week.
• Physically able to stand or remain seated for extended periods, walk through testing rooms regularly, bend or stoop when needed, and lift up to 40 pounds.
• Must be able to monitor screens, observe testing activity closely, and move safely through office or lab spaces with equipment when required.