Collections Specialist

We are looking for a Collections Specialist in the Greensboro area. This temp to hire position is suited for someone who can balance firm collection practices with responsive customer communication while maintaining accurate account records. The role focuses on resolving outstanding balances, reviewing credit-related information, and working across accounting systems to keep billing and payment activity organized and up to date.

Responsibilities:

• Manage assigned customer accounts by following up on overdue invoices, documenting outreach, and driving timely payment resolution.

• Review account balances, billing details, and payment history to identify discrepancies and support effective collection efforts.

• Communicate with customers by phone and email to address past-due balances, answer account questions, and maintain positive business relationships.

• Use accounting platforms and reporting tools, including Excel, to track collection activity, prepare status updates, and maintain accurate records.

• Research customer information through available resources such as Accurint to support account verification and recovery efforts when needed.

• Process and monitor billing-related transactions while coordinating with internal teams to resolve invoice issues and payment exceptions.

• Support credit-related review activities by assessing account risk indicators and escalating concerns when collection trends require attention.

• Work within systems such as Great Plains and IBM AS/400 to update account information, review transaction history, and maintain collection documentation.

• Experience in collections, accounts receivable, or a similar finance support role.
• Working knowledge of accounting software systems and the ability to navigate multiple platforms efficiently.
• Proficiency with Microsoft Excel for tracking data, reconciling account activity, and preparing reports.
• Familiarity with collection procedures, billing functions, and customer account follow-up practices.
• Experience using Great Plains, IBM AS/400, or comparable enterprise systems is preferred.
• Ability to research account details using tools such as Accurint or similar information resources.
• Strong customer service and communication skills with the ability to handle sensitive payment discussions professionally.