Office Manager
•Today
| Estimated Pay info | Based on similar jobs in your market$27 per hour |
|---|---|
| Hours | Full-time |
| Location | Tonawanda, New York |
About this job
Job Description
Job Description
Job Title: Office Manager
Location: Buffalo, NY
Hire Type: Contingent
Pay Range: $60,000 - $67,000
Work Type: Full-Time
Work Model: Onsite
Work Schedule: Monday - Friday, 8am – 5pm
Recruiter Contact: Dylan Pebbles | 716-256-1277 | dpebbles@imaginegroup.com
Nature & Scope:
Positional Overview
The Imagine Group is recruiting for an Office Manager on behalf of our client, a leading manufacturer of fluid system components and solutions, providing high-quality products and services to industries including energy, chemical processing, semiconductor, and manufacturing. The organization is known for its commitment to engineering excellence, product reliability, and customer-focused solutions.
In this role, you will be responsible for the daily operations of the office. The Office Manager ensures that each department and associates of their branch operate in an efficient, profitable and professional manner, following the company distributor policy manual and WNYFST handbook. This individual will foster a positive work environment for all associates and commits to embody company values in all interactions, including ZCD and Differentiated Customer Experience
Role & Responsibility:
Tasks That Will Lead to Your Success:
- Oversee the responsibilities of:
- Customer Service
- Warehouse
- Services
- Customer Focus- maintain and enhance a culture of Differentiated Customer Experience
- Processes quote and order requests through SAP and HubSpot
- Also performs required double checks of quotes and orders as needed
- Performance management of team
- Performance Reviews
- Coaching & Accountability
- Attendance and coverage
- Driving High Performance
- Always ensures phone coverage
- Determines back up plan as necessary
- Ensures warehouse, shipping and always receiving coverage
- Determines back up plan as necessary
- Reviews SDTLs, QAR report, GBS message alerts, Order Profit report, and other reports daily
- Ensures office is opened and closed properly
- Facility Management- maintenance and relationship with landlord, other vendors as necessary
- Ongoing interaction and collaboration with sales team
- Participates in and leads meetings as needed
- Focus on company goals and values
- Reviews account receivable status and follow-up on AR issues as necessary
- Follow-up on Territory Service Commissions
- Learns how to perform all functions of customer service, warehouse, and services roles to be able to assist associates within office as needed
- Leads by example and reinforces our culture
- Onboards new associates provides training as needed
- Oversees continual development of associates
- Ensures appropriate office equipment and supplies are available and operational and ensures equipment maintenance is completed
- Orders supplies for the of
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