HR Support Specialist (Benefits & Leaves) - MM25

Job Title: Customer Service II
Location: Abbott Park, IL (onsite)
Contract Duration: until 04/30/2027
Working hours - 8AM - 5PM

Description:

Core job responsibility:
HR Program Administration tied to Benefits/Leaves Operations for US, Canada, and Puerto Rico:
· Answer benefits and leaves questions.
· Partner with vendors to provide requested data.
· Audit benefits and leaves payroll data.

Main responsibilities:
· Ability to work well with others, influence the team positively and have strong stakeholder management skills outside of the team.
· Fast learner with ability to know who to go for what and figure out next steps with minimal direction.
· Stellar, seamless customer experience on and offline, coupled with attentive communication skills with a focus on patience, accuracy, and ability to listen compassionately and interpret requests from customers.
· Able to communicate professionally and compassionately with HR colleagues around the world and translate solutions and answers to customers in a way that enhances the customer experience.
· Able to handle a high volume of requests with speed and accuracy.
· Strong organizational skills and be able to multi-task in a fast-paced environment with changing processes.