Sales Engineer

 POSITION DESCRIPTION

1. POSITION IDENTIFICATION

Title Sales Engineer

Functional Area Infrastructure Systems

Reports to Infrastructure Systems Director 

Compensation Range $60,000 annually 

Employment Status  Full Time

2. POSITION OBJECTIVE

Convert a qualified customer need into an accurate, supportable, profitable technical solution and a complete handoff package that the Project Manager and technicians can execute without avoidable discovery, rework, or rescue.

3. GENERAL RESPONSIBILITIES

Responsibilities include but are not limited to:

•     Demonstrated ability to discover, design, estimate, document, and explain technical solutions in

Infrastructure, low-voltage, networking, security, AV, structured cabling, or a closely related environment.

•     Strong technical writing, drawing interpretation/creation, BOM development, labor estimating,

vendor research, and customer presentation skills.

•     Ability to balance accuracy, turnaround, customer value, standardization, margin awareness, and

execution risk.

•     Strong curiosity and discipline in gathering field evidence; willingness to state uncertainty and close

it before commitment.

•     Working knowledge of applicable codes, safety practices, manufacturer standards, testing,

commissioning, and documentation expectations for the final solution portfolio.

•     Licenses, certifications, travel, driving, on-call, and physical requirements.

 4. COMPETENCIES REQUIRED

 Communication

·       Asks precise questions and documents 

·       Protect confidential information

·       Clear written and verbal skills

Teamwork

·       Comfortable following up with technicians, customers, vendors, and internal leaders

·       Provide knowledge for team members within the scope of work assigned

Problem-solving

·       Customer questions/concerns

·       Connecting them to the proper agents

Self-Management

·       Clean and professional appearance with customer facing interaction

·       Self-Motivation

·       Work/Personal Time Management 

Planning and Organization 

·       Must be personally organized, accurate, and persistent

·       Identify and meet quoting, procurement, and project deadlines

Technology

·     Data entry

·     Office365 software

·     CRM knowledge base, ConnectWise Preferred

Learning

·     Teachable and able to retain 

·     Project/ticket, purchasing, documentation and communication systems

Initiative 

·     Self-Starter

·     Strong Work Ethic

·     On Time

5. ORGANISATIONAL RELATIONSHIPS/AUTHORITY

ORGANISATIONAL RELATIONSHIPS

Reports to:                        Team Director

Managed by:                     Team Director

Internal Contacts:             Direct Report / Project Managers / Technicians / Warehouse / Financial

External Contacts:            Vendors as directed

ACKNOWLEDGEMENT

This job description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the role. 

VIP Technology Solutions Group is a turnkey communications technology provider for businesses. Our teams of experts specialize in Structured Cabling installation and repair, Workstation and Server services, Telephony, Internet and Voice-over IP, Surveillance Cameras and equipment, Managed IT Services, and more to keep your business, school, local government, or medical facility on the cutting edge of technology.