Customer Service Representative

We are looking for a very friendly service oriented person to provide customer service for our customers. We have a retail market which requires the customer service team to be knowledgeable about the products we carry and easily make recommendations based on consumer needs. Customer service representatives (CSR) do best in our environment if they are ambitious, confident, hard working, detail-oriented, a good team player, and love people. Good problem solving and communication/listening skills are a must. CSR's make and receive a moderate volume of calls daily to answer questions and to take orders for our custom processing work along with special retail orders. CSR's also maintain the retail stock and regularly stock products, check for sell by dates, and package products as needed. It is important that the CSR be able to comfortably lift 50-60 lb. boxes frequently throughout the day and tolerate a cold freezer environment for short periods of time 2-5 minutes as we bring products to the customers for meat load outs. We value relationship first with both our team and our customers. We also greatly value a team atmosphere where we encourage each other to bring their A game every day. We have a unique environment and will provide all training specific to our industry.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the involving products and services
• Answering phones
• Load out customer orders
• Stock and label retail products

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Excellent phone skills including
• Strong problem solving solutions
• Positive attitude
• Service oriented with a heart to help
• Good time management with the ability to organize and prioritize
• Quick learner
• Quality character - We value honesty, integrity, and hard work
• Great Team player

Work Hours: about 23-27 hours total/week for the following shifts:

Mon, Thurs, Fri from 930am-5pm AND must be able/willing to cover Saturday shift 930am-215pm as a back up

We are small processing plant in Northwest Missouri that specializes in beef and hog production. We do live slaughter and processing on site. Our business also boasts a retail store that carries locally sourced and in-house processed meats like steaks, ribs, burger, fresh and smoked sausages, jerky, local honey, jellies, and more! Our mission is to connect our community with local farmers to bring the Farm to Families. Clark's cares deeply about our team members and fosters an environment of excellence and high performance standards. We strive to bring the absolute best to our customers through our craft of meat production. Our team certainly works hard each day but we also enjoys time inside and outside of work team building and creating meaningful relationship with each other.